After many years of dealing with in house counsel I have acquired a treasure trove of information about what bothers in house counsel the most about their outside law firms. Experienced lawyers have learned most of these lessons and make efforts to avoid making these mistakes. Here is just a smattering of things which irk in house counsel about their outside lawyers.
1. Junior Associates
In house counsel do not necessarily dislike junior associates. It is nothing personal. Instead, what in house counsel understands about junior associates is that they most often do not know how to bill. Often the supervising partner does not adequately supervise the work of Junior Associates by providing deadlines, objectives, and time parameters. The failure to provide this information to a junior associate often results in a “runaway associate” who spends a good portion of his or her time running around in circles and charging a pretty penny for it. The amazing thing is that, when this happens, it is almost always obvious on the client’s bill. Major corporations do not want to pay for time wasting endeavors which results from a failure to supervise the associate’s general lack of direction and focus. Appropriate supervision will likely eliminate this problem.
2. Repetitive Time Entries
There are very few memoranda of law that take 10 separate days to revise. Appellate briefs to the Courts of Appeal or to the United State Supreme Court might be an exception. However, for the average memorandum of law, it is a red flag to in house counsel when an attorney’s time entries show “revised brief” every day for an entire week. This typically means that the lawyer making such entries is either lazy (he or she does not want to adequately describe what they are really doing) or disorganized (they do not have a game plan for completing the work and, instead, simply massage it each and every day in order to fill up an eight hour day). These types of time entries raise a red flag with in house counsel.
3. Failure to Complete Projects
Invoices can be wonderful tools for experienced lawyers who can read between the lines. Sometimes, a clever in house counsel, with a spare moment, can line up an attorney’s invoices for several months and determine that the attorney working on a particular file starts projects but never really completes them. This can be evidenced by an entry such as an “Initial preparation of Motion to Compel.’ Of course, a lawyer who is drafting a Motion to Compel should file it, argue it and tell the client about the result. If there was no result it tells the client that the work was never completed. If the work was never completed the client is left to wonder: “why should we pay for it ?” This is a reasonable question.
4. Insufficient Time for In House Counsel to Review Pleadings
In house counsel often complain that they are crammed with a brief to review which has been provided at the last minute. As you can imagine, this could be annoying. Accordingly, when dealing with inside counsel, on a substantive matter, it is important that sufficient lead time be provided so that in house counsel can devote the time necessary to review your work. Generally, it is a good idea to send in house counsel an email which states something like: “just a reminder, we are preparing the brief on this matter which is due to be filed at the end of the month. We expect to have a draft for you by x date. Please let us know whether that will be sufficient time for you to review or whether you would like it earlier.” Such an email will ultimately save you the wrath of in house counsel. Moreover, in house counsel might actually get the impression that you are organized which is a quality that lawyers are not often associated with.
5. Research, Research & More Research
Every lawyer should be a client at least once in their lives. Every lawyer should receive a bill for legal services. If you are unfortunate enough for this to happen to you, then you might know how in house counsel feels when he receives your bill which is replete with hours and hours of research for things which, some lawyers might believe, outside counsel should “know off the top of their head.”
The question of what a lawyer knows “off the top of his or her head,” and what needs to be researched, can make for an interesting debate. Lawyers with some level of seniority often think that they know certain things “off the top of their head” but, sometimes, they are wrong. Accordingly, a quick check of the statutes or case law is in order in many instances. Nonetheless, what in house counsel often complains about are hours and hours of research in which it appears that, from reading the time entries, the associate is teaching themselves the law. Remember that the associate’s goals and the client’s goals are sometimes diametrically opposed. It is the associate’s goal to appear to the partner educated and well versed in the law. It is the client’s objective to obtain a quality result for the lowest possible cost. Thus, repetitive time entries reflecting research, research and more research is another indication of a disorganized and unnecessarily expensive approach to litigation.
6. Failure to Have a Game Plan
Every case has to have game plan. We will likely write more about this on this blog in the coming months. Failure to have a game plan is the same thing as beginning a road trip without a map or a set of directions. Ultimately, you will find that you are running around in circles hoping to arrive at your destination only to determine, at some point, that you are lost. Getting lost is okay; everybody gets lost sometimes. What separates the good lawyers from the disorganized lawyers is the lawyers who start out with a road map and generally follow it. Preparing a game plan, and then ignoring it, serves no purpose. Having a game plan, and following it, makes you look confident and organized.
7. Not Having a Budget or Burning the Budget You Have Already Created
In house counsel loves a budget. A good budget allows in house counsel to answer the question directed at him or her by their superiors about litigation – “how much is this going to cost?” With your budget in hand, in house counsel can reply easily to that question. A budget should include appropriate caveats which explain that litigation can be unpredictable and is, to a certain extent, driven by the conduct of other parties to the case. Nonetheless, having a set of general guidelines in place will likely assist you in getting paid and give in house counsel a general level of comfort that you know what you are doing.
Finally, having a budget in place but ignoring it, is not good either. If you budget $50,000.00 for a case and spend $150,000.00, without communicating with in house counsel, you are setting yourself up for a problem. Nobody likes to receive a big bill without explanation. Imagine that you have estimated your monthly electricity bill at $250.00 per month only to open up the next bill and, somehow, it has risen to $1,500.00. Would you be happy? Of course not.
8. Timely Communication
I make it a practice to write a status letter to the client after every significant event such as a major deposition or hearing. Many in house counsel keep a calendar just like you. As a result, more often than not, they know when a big hearing or deposition is taking place. While many in house counsel might be too busy to call you regarding the results of the hearing or deposition, that does not mean that they are not driving home in their car, at the end of the day, wondering what happened at the hearing or deposition. As a result, the organized lawyer makes an effort to communicate with the client at regular intervals to avoid the client having to ask themselves “what is going on with that case?”
9. Attention to Detail
It should probably go without saying that the client does not expect to see typographical errors in their pleadings, incorrectly cited cases or misspelled names. A quality legal product has been proofread, organized and clearly and succinctly espouses a client’s argument. Sloppy work will get you fired.
10. Understanding the Client’s Business
Every client is in a different business. Just because some clients work in the same business and are competitors does not mean that they operate their business in the same way. Where there are certain common factors among them, it is likely that each business has its own philosophy, traditions and sets of procedures. The wise and organized lawyer understands these things and makes an effort to learn, individually, the nuances of each client.
The organized and proactive lawyer will make an effort to master the above skills when communicating and representing a major corporation in litigation. In house counsel sometimes have a low tolerance level for things which should be obvious to the lawyer. Mastering the basics of the attorney-client relationship in the corporate setting is essential to a successful outcome.